Tele2 uses debt blackmail as a means to retain subscribers.

Mobile operator Tele2 found itself at the center of a scandal due to a controversial case of customer retention. A user, who had used the same number for over 15 years, decided to switch to Megafon. Immediately after submitting the porting request, she received a notification from Tele2 about a debit of 15,250 rubles from her account for the "Beautiful Number" service, which she had never known was connected. The operator explained that number porting is impossible with a negative balance. At a Tele2 retail store, the client was shown data allegedly proving her number was "platinum" with the stated cost. At the same time, employees claimed it was useless to dispute this, but the debt would be written off if she abandoned the switch. At a Megafon store, they confirmed that the number was technically ordinary and showed no signs of exclusivity. When the user canceled the porting request, Tele2 immediately sent a message expressing joy that she was staying with them and restored a "100% discount" on the service, completely canceling the debt. This case has sparked a discussion about whether this is a leg...