For the defective RAM, the user was charged a 15% fee when the funds were refunded.

The user was charged 15% of the cost for defective RAM upon refund

Silicon Power got pulled into an awkward spat after a buyer returned faulty DDR4 RAM under warranty and got less cash back than expected — about 15% was withheld, labelled a "restocking fee." The wording in the refund notice didn’t sit well with the person who reported it.

Folks reacted strongly because this wasn't a straight return of a working item that "didn't fit" — the modules were defective. Normally, when hardware dies within the warranty window, customers expect repair or a straight refund (e.g., no surprise deductions). Here the company appears to have treated the case like a routine commercial return instead.

The poster included screenshots of the support thread where reps stood by the 15% cut. It reads as a strange calculation: DDR4 is a commodity product, not a luxury item, so clipping a few dozen dollars feels petty and — frankly — short-sighted (i.e., small immediate savings vs. possible reputational cost).